A/S rules

< Product return, replacement >

① Mind change
    1) You should pay 5,000 won for round transportation cost in case you return the product just because of simple mind change
        (However, it is exceptional in case of product defect or wrong distribution).
    2) Product return is not acceptable after install and use the product.
② Product replacement
    1) Product can be replaced within 7 days after delivery in case you want to change size and/or color
        (transportation cost (5,000 won) will be charged to you).
    2) We will replace with the same product in case the product has been damaged during transportation
        (Color/size change is not acceptable).
③ Replacement and return for defected product
    1) We will replace the product or refund in case the product has serious problem within 10 days after purchase date.
    2) We will replace the product or repair without charge in case the product has serious problem within one 1 month after purchase date.
    3) We will replace the product or refund in case replaced product has serious problem within one 1 month after replacement.
    4) We will replace the product or refund in case the product has same problem four times.


< A / S >

    1) Please contact service center when you find problem with the product, and counselor will advise you kindly.
    2) Please read instruction manual before you call service center.
    3) A/S is processed using parcel service.
① Product defect
    1) A/S for lamp will be charged as lamp is consumable item.
    2) A/S at free of charge will be accepted in case the product has defect within 1 year after purchase date
        (A/S for damaged product caused by user’s negligence will be charged).
    3) A/S for product damage caused by repairing by any person other than ECOMOM technician will be charged.
② User’s negligence
    1) Product damage and defect caused by user’s negligence will be charged for A/S.
③ Act of god
    1) Product damage or fault caused by act of god such as fire, gas, earthquake, thunderbolt and flood will be charged for A/S.

< Product delivery information >

① Delivery area : In the country
② Delivery charge : Free of charge (Transportation cost may be charged to user in Jeju Island and remote island or mountain).
③ Product will be delivered within 1 to 2 days from the date of order (Except Saturday, Sunday and holiday).